Refund Policy

The information provided on this page is for general informational purposes only and does not constitute legal advice. Mochi & Tari outlines its refund policy here to ensure clear expectations between our business and our customers.

Because every business and situation is unique, we encourage customers and business owners to seek qualified legal advice when developing or reviewing their own refund policies. Mochi & Tari cannot be held responsible for how this information is interpreted or applied outside the scope of our own operations.

Please note: Mochi & Tari does not issue refunds for any services that have been rendered or completed.

This Refund Policy outlines the terms under which Mochi & Tari provides, or does not provide, refunds for its services. By booking or using our services, customers acknowledge and agree to the conditions set forth in this policy.

Because Mochi & Tari provides in-person pet care and waste removal services, all work involves time, travel, and labor performed on-site. For this reason, refunds are not available for any services that have already been rendered. Once a scheduled visit or cleaning has been completed, payment is considered final.

If a customer is dissatisfied with a service, we encourage them to contact us directly within 24 hours so we can review the concern and determine if a corrective visit or adjustment is appropriate at our discretion.

This policy is intended to protect both our customers and our team members by keeping expectations transparent and consistent. Mochi & Tari reserves the right to update or modify this policy at any time to reflect operational or legal changes.