Terms & Conditions

Mochi & Tari provides pet waste removal and in-home pet care services designed to make life easier for pet owners. While we take great care to deliver reliable, high-quality service, all services are provided “as is” and at the customer’s discretion.

By using our website or booking any service, you acknowledge and agree that Mochi & Tari, its owners, and its representatives are not liable for any damages, losses, or injuries arising from or related to our services, website use, or third-party links.

We make every effort to maintain accuracy and reliability in all information presented, but we do not guarantee that the site or services will always be error-free or uninterrupted. Mochi & Tari reserves the right to modify, suspend, or discontinue any aspect of its services or policies at any time without prior notice.

For legal or contractual questions regarding your specific situation, please seek professional legal advice.

These Terms and Conditions (“T&C”) outline the legal agreement between you (“the customer”) and Mochi & Tari, a pet care service providing waste removal, litter cleaning, and in-home visit services. By accessing or using our website, booking a service, or communicating with our team, you agree to comply with and be bound by these Terms.

Our goal is to provide dependable, professional, and respectful service for you and your pets. These T&C are meant to clearly define the responsibilities, rights, and expectations between Mochi & Tari and our customers to ensure transparency and trust in every interaction.

Because our services involve entering private properties and caring for live animals, these Terms are designed to protect both you and our staff, outlining policies on scheduling, payment, cancellations, safety, and liability.

Please note that these Terms may be updated periodically to reflect new services, policies, or legal requirements. Continued use of our website or services after any update constitutes acceptance of the revised Terms.

By using the Mochi & Tari website or booking any service, you agree to the following terms governing the use of our platform and services.

1. Eligibility
Our services are available to individuals aged 18 or older who can enter into legally binding contracts. By scheduling a service, you confirm that you are the property owner or have permission to authorize access to the service location.

2. Service Access
Customers must provide safe, reasonable access to the areas where services are to be performed (yards, litter areas, etc.). If our staff cannot safely access the property or pet area due to locked gates, aggressive animals, or hazardous conditions, the visit may be rescheduled or canceled at our discretion.

3. Payments & Billing
All services must be paid for through approved payment methods listed on our website or invoicing system. Recurring services are billed automatically based on the selected plan. Failure to make timely payments may result in suspension or termination of service.

4. Service Modifications
Mochi & Tari reserves the right to modify, expand, or discontinue any part of its services at any time without prior notice. Pricing and plan options may change as we update or improve our offerings.

5. Cancellations & Refunds
Customers may cancel or reschedule services in accordance with our cancellation policy. Missed or last-minute cancellations may be subject to a fee to cover travel and time costs.

6. Liability
While we take great care in all interactions with pets and properties, Mochi & Tari is not responsible for any damage, loss, or injury resulting from factors beyond our control (including aggressive animal behavior, unsafe yard conditions, or third-party interference).

7. Intellectual Property
All text, graphics, logos, and content on this website are the property of Mochi & Tari and may not be copied, reused, or distributed without written permission.

8. Termination of Service
We reserve the right to suspend or cancel service at any time due to non-payment, unsafe conditions, or repeated scheduling issues.